I can't see my private charging point in CURRENT Charge!

Have you downloaded the CURRENT Charge app and registered an account?

If you have not yet registered for CURRENT Charge, we recommend reading our help article: Get Started with CURRENT Charge

I have downloaded CURRENT Charge and registered an account, but I still can't see my charging point.

This is completely normal. Downloading CURRENT Charge, registering an account, and adding a payment method is only the first step.

If this sounds familiar, it is very likely that you have not yet been granted access to your charging point.

To gain access, you can:

Contact the location owner, who has access to the CURRENT portal, and ask to be granted access to the charging point.
Submit a request to Current Support by completing the form via this link.
Please remember to include the name of the location and the charging point you would like access to.

I have already downloaded CURRENT Charge, registered an account, added a payment method, and been granted access to my charging point. Why can't I see it in the app?

Sometimes you may be logged out of the CURRENT Charge app without it being obvious.

Open the CURRENT Charge app on your phone.

If you see Log In in the bottom-right corner instead of Settings, you have been logged out.
Log in again. Your charging point should then be visible once more.

If yo usee Settings in the bottom-right corner but still cannot see your charging point, you may have lost access to it.

Contact the site owner and ask to be granted access again
Alternatively, you can submit a request to Current Support via this link.
Please remember to include the name of the location and the charging point you would like access to.

I can't see my private charging point in CURRENT Charge!

If you cannot find your charging point under Home in CURRENT Charge, it may be because you have not been granted access to the charging point, have not registered an account, or have been logged out of the app. This article will help you identify the cause.